bj365 Privacy Policy

Types and Methods of Data Collection

1.1 Information Provided Directly

When you create an account on bj365, we collect certain required information from you. This includes:

• Full name
• Date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (for transaction processing only)

This information is used solely to provide services and is not sold or transferred to third parties without your consent.

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically, such as:

• IP address and device type
• Browser type and language settings
• Time, date, and session duration of platform access
• Log of which pages or game sections were visited
• Referral source (which link or channel you came through)

This information is used to improve the site's performance and to make your experience easier and more personalised.

1.3 Identity Verification Information

In certain situations — particularly for large withdrawal amounts — we may verify your identity. In such cases, a copy of your national ID card or passport may be requested. This information is stored securely and used only for verification purposes.

Purpose of Data Use

bj365 uses the collected information for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, rewards, and promotional offers
• Providing customer support — 24/7 live chat or email assistance
• Fraud prevention and security monitoring
• Analysing and improving platform performance
• Fulfilling legal obligations
• Customising services according to your preferences

We never sell your personal information to advertisers or transfer it to third parties for profiling. The use of information is limited strictly to the purpose for which it was collected.

Data Storage and Security

3.1 Retention Period

Your information is retained for as long as your account is active or as needed to provide services. After receiving a request to close an account, information is deleted within a set period, though some records may be kept for a specified time as required by law.

3.2 Security Technology

bj365 uses industry-standard security measures to keep your information safe. These include:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — stored passwords are never readable in plain text
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorised staff can access specific information

Please note that no data transmission over the internet is completely 100% secure. You are also responsible for keeping your password confidential and for ending your session after logging in from an unfamiliar device.

Sharing Information with Third Parties

We may share your information with third parties in the specific situations listed below:

4.1 Service Providers

Payment gateways, game software providers, and technology partners may access certain information to provide services. They are also required to follow the same data protection standards as us.

4.2 Legal Obligations

If disclosure of information is required under a court order, an official order from an investigating authority, or applicable law, bj365 will fulfil that legal obligation. In such cases, the necessary information may be provided to the relevant authority.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant parties. However, the standards of this policy will be maintained.

Under no circumstances do we sell your information to advertising companies or provide it to third parties for marketing purposes.

Cookies and Tracking Technology

5.1 What Are Cookies and Why Are They Used

A cookie is a small text file stored in your browser. bj365 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the site's core functionality
• Performance cookies: To analyse which parts of the site are used most
• Preference cookies: To remember your language preferences and settings

5.2 Cookie Control

You can control cookies from your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work correctly.

5.3 Third-Party Analytics

We may use third-party analytics tools on a limited basis to analyse site usage. These tools use only anonymised or aggregated data — not any individual-level information.

Your Rights

As a user of bj365, you have the following rights regarding your own information:

6.1 Right to Access Information

If you wish to know what information we hold about you, you can submit a request through the support team. The information will be provided within a set period after the verification process is complete.

6.2 Right to Correct Information

If any information in your profile is incorrect or outdated, you can request a correction. Contact support if changes are needed to your name, email, or contact details.

6.3 Right to Delete Information

You can request account closure. After the request is processed, your information will be deleted, except for what is legally required to be retained.

6.4 Right to Opt Out of Promotional Communications

If you do not want to receive promotional emails or messages from bj365, you can stop them by using the unsubscribe link in any message or by informing the support team.

We believe in responsible gaming practices. On the Responsible Gaming page, you can learn about options for managing your gaming activity, such as self-exclusion and setting limits.

Privacy of Minors

bj365 strictly prohibits anyone under the age of 21 from creating an account or using the platform. Date of birth is verified at registration to enforce the 21+ age requirement.

If we find that a minor has created an account using false information, that account will be immediately closed and all related information will be deleted.

If a parent or guardian believes their child has accessed the platform in any way, please notify our support team immediately.

Policy Changes

bj365 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy, we will post a notice on the platform or inform you at your registered email.

Continued use of the platform after changes will be taken as acceptance of the revised policy. It is therefore recommended that you check this page regularly.

This privacy policy is part of the commitment to the values and transparency of the organisation described on our About Us page.

Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team:

• Live Chat: Use the platform's live chat for 24/7 direct support
• Email: [email protected]

Our support team is able to assist in both Bengali and English. For quick answers to common questions, also visit our FAQ page.