bj365 Terms and Conditions

These terms and conditions ("Terms") govern the use of the bj365 platform and all services offered through it. Any person who accesses the bj365 website or mobile app, or uses any of its services, is considered to have read, understood, and accepted these Terms.

1.1 Definitions

• "Platform" refers to the bj365 website, mobile application, and all related digital services.
• "Member" refers to any individual registered at bj365 who holds an active account.
• "Services" refers to sports betting, casino games, live dealer games, and other entertainment activities available through bj365.
• "Taka" refers to the Bangladeshi Taka (৳), which is the sole currency used for transactions on this platform.

1.2 Scope of Terms

These Terms apply to all users of the bj365 platform, whether or not they are registered members. However, certain services are reserved exclusively for registered and verified members. Additional terms may apply to specific promotions or services, and these will be stated in detail on the relevant promotion page.

2.1 Eligibility to Register

To open an account at bj365, applicants must meet all of the following conditions:

• You must be at least 21 years of age. A national identity card or passport may be required for verification.
• Each person may open only one account. Creating multiple accounts may result in all accounts being closed and any funds held being forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• The applicant must be located in Bangladesh and must be permitted to participate in online gaming activities in their area.

2.2 Account Security

Members are fully responsible for keeping their login credentials (username and password) confidential. Sharing a password with any third party is strictly prohibited. If unauthorised access to an account occurs or is suspected, the bj365 customer support team must be notified immediately.

2.3 Identity Verification

bj365 may at any time request additional documents to verify a member's identity, age, or address. If the required documents are not provided within the specified period, the account may be temporarily suspended.

3.1 Deposit Rules

The minimum deposit amount at bj365 is ৳100. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks). Members must deposit only through a method registered in their own name; deposits made through third parties are not permitted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 10 to 45 minutes. Available withdrawal methods are bKash, Nagad, Rocket, Upay, and bank transfer. Before processing a withdrawal request, bj365 confirms that the member's identity has been verified and that no active wagering requirements remain unfulfilled.

3.3 Transaction Security

All financial transactions are secured with SSL encryption. bj365 reserves the right to temporarily hold any transaction identified as suspicious pending review. Additional verification may be required if an unusual transaction pattern is detected.

4.1 Welcome Bonus

Members who open an account at bj365 for the first time and make a deposit receive a 120% bonus of up to ৳10,000. The wagering requirement for this bonus is 25 times the bonus amount. For example, a deposit of ৳1,000 earns a bonus of ৳1,200, and the member must place total bets worth ৳1,200 × 25 = ৳30,000 before that bonus becomes withdrawable.

4.2 Other Promotions

bj365 regularly runs multiple promotions including weekly deposit rewards, slot festival bonuses, cricket bonuses, birthday gifts, and refer-a-friend rewards. Each promotion has its own eligibility criteria, wagering requirements, and validity period, all of which are clearly stated in the relevant offer details.

4.3 Bonus Terms of Use

• Requesting a withdrawal while a bonus is still active may result in that bonus being cancelled.
• Bonuses must be claimed through a single account; the same person may not claim a bonus from multiple accounts.
• If bj365 determines that the bonus system is being abused, it reserves the right to cancel the relevant bonus and suspend the account.
• Bonuses cannot be treated as cash and are not directly withdrawable.

5.1 General Betting Rules

A bet that has been confirmed cannot be changed or cancelled, unless a specific situation arises such as a technical error or event cancellation. bj365 reserves the right to set maximum bet amounts, and these limits may be changed at any time.

5.2 Sports Betting Rules

• If an event is cancelled, postponed, or does not take place, the bet amount is generally refunded, though different rules may apply in specific circumstances.
• Live bet outcomes are determined based on the match score or status at the time, up until the official result is announced.
• Betting is available on Bangladesh national cricket team matches (BPL, T20, and international fixtures) and major football leagues.

5.3 Casino and Live Game Rules

To play games in the bj365 casino section, a member's account must have sufficient balance. Each game has its own rules, which are displayed in detail within the game. If a game round is left incomplete due to a technical error, bj365 will review the game provider's logs before making a decision.

The following activities are strictly prohibited at bj365. Violating these rules may result in account closure and forfeiture of all funds held:

• Creating an account using false or misleading information.
• Placing bets or playing games using programs, bots, or automation software.
• Manipulating or abusing the bonus or promotion system.
• Allowing another person to use your account, or selling your account.
• Using the platform for money laundering or any illegal financial transactions.
• Transferring funds between multiple accounts belonging to the same person in order to earn bonuses.
• Participating in match fixing or any form of sports fraud.

bj365 reserves the right to report suspicious activity to the relevant authorities.

7.1 bj365's Rights

bj365 may temporarily suspend or permanently close a member's account at any time without prior notice if:

• The member violates any provision of these Terms.
• The information provided is found to be false or incomplete.
• Evidence of fraudulent activity is found on the account.
• The member fails age verification or is suspected of being under 21 years of age.

7.2 Voluntary Account Closure by a Member

If a member wishes to close their account themselves, they may submit this request through the customer support team. Any active bonuses will be cancelled before the account is closed, and if wagering requirements have not been met, those bonuses will be forfeited. As part of responsible gaming protections, members may also request self-exclusion or a temporary break from their account.

8.1 Service Availability

bj365 works to maintain the highest standard of service. However, temporary service interruptions may occur due to technical maintenance, internet disruptions, or other unforeseen circumstances. bj365 is not liable for any financial loss a member may suffer as a result of such interruptions, unless a direct platform fault is proven.

8.2 Third-Party Services

bj365 sources game software, payment gateways, and other infrastructure from third-party providers. bj365's liability for issues caused by failures on the part of these providers is limited. However, bj365 will always endeavour to help members resolve any such problems.

8.3 Gambling Risk

Online gaming and betting are inherently financially risky activities. Each member takes on this risk voluntarily and with full awareness. bj365 encourages members to follow the Responsible Gaming Guidelines and provides tools for setting limits and self-exclusion where needed.

bj365 follows a separate policy for collecting, storing, and using members' personal information. Full details on how data is collected and processed can be found in our Privacy Policy.

9.1 Purposes of Data Use

• To facilitate the creation and management of accounts.
• To complete identity and age verification.
• To process financial transactions and prevent fraud.
• To provide customer support.
• To send relevant promotions and offers, if the member has consented.

9.2 Sharing Data with Third Parties

bj365 does not sell members' personal information to third parties for commercial purposes. However, limited information may be shared with service providers as necessary for payment processing, fraud prevention, and platform operations.

bj365 reserves the right to amend, update, or revise these Terms at any time. Members will be notified of significant changes via their registered email or through the platform. Continued use of the services after updated Terms have been published will be considered acceptance of the new Terms.

Members are advised to visit this page regularly and stay up to date with the latest Terms. For answers to any questions about the Terms, please visit our FAQ page.

11.1 Dispute Resolution Process

In the event of a dispute or complaint, members are first requested to seek a resolution through bj365's customer support team. The support team is available in both Bengali and English, seven days a week, 24 hours a day.

11.2 Betting Disputes

In the event of a dispute over a bet outcome, the log records from bj365's game servers will be treated as the final evidence. Each betting dispute must be raised within 30 days; claims submitted after this period may not be accepted.

11.3 Currency

All transactions, bonuses, withdrawals, and amounts are calculated in Bangladeshi Taka (৳). Transactions in foreign currencies are not available and cryptocurrency is not accepted.

For any questions, comments, or complaints regarding these Terms, please contact the bj365 customer support team. For more information about us, you can visit our About Us page.

12.1 Support Channels

• Live Chat: Seven days a week, 24 hours a day — available in both Bengali and English.
• Email: [email protected] — Usually replied to within 24 hours.

For quick resolution of complex issues, it is recommended to use live chat.